HELP!
 

If you need any assistance accessing the information on this website, the answers to your questions should all be here. If you need additional help, please feel free to Contact us for assistance.

Sign In!

If you (or your organization) are an existing Oakwood Broadcast customer - or are a Broadcaster or other Audio Professional - you may be eligible for discounts from our published prices. By signing in you will be able to see your preferred prices, as well as order on-line, save or print quotes, and other convenient functions. Casual shoppers can still browse the catalog and quote or order on line without a preferred log-in. Some of the more advanced features will not be available.

NOTE: Oakwood Broadcast supplies Broadcasters, Audio Professionals, and the general public across CANADA. We do not ship internationally.

Locating the right equipment for your needs:

Browse the catalog using" Products by Type" (IE: Microphones or Consoles), or search "Products by Manufacturer" in order to find a specific model from your favourite company. You can also use the Keyword Search to locate products by model number, name, or description. The Advanced Search allows you to use combinations of the above in order to narrow your search.

If you can't find what you are looking for please use our on-line Quote Request form, email sales@oakwoodbroadcast.com or call us at 1-800-665-0501 to request pricing and information. Oakwood sales staff are experienced Broadcast and Audio industry professionals that can help you find what you need. As well as the detailed information provided for each product on this website, We also supply many more models by many more manufacturers than it is possible to list here. Quotes will be presented in writing via email (PDF format) or fax if requested. Most quotations will be presented the same business day. Links to manufacturers' websites are also provided for your information.

Using the Shopping Cart System:

  1. Preparing a quote for budget purposes, or placing an order is very simple. When you find the product you need simply click on the "add to cart" button on the upper right of the product page. The quantity is defaulted to "1", and this can be changed before you add to the cart, or later when you review your cart before creating a quote or an order.
  2. Your Shopping Cart (on the left in the green menu area) will show what items you have selected. To change quantities, delete items, or complete your Quote or Order, just click on "Edit / Checkout", and the cart will open. You may add as many products to your cart (or remove them) as necessary.
  3. Checking out. Once your Cart contains the items you want, in the proper quantities, click Checkout. If you are signed in you can check the billing and shipping information and change or update if necessary. If you do not have a preferred customer account, you must fill this information in. You may now create a Quote or an Order.
  4. Create a Quote. Once you click on the "Create Quote" button all your cart items are removed from your cart and placed in a quote (you will see your new quote number appear in the "My Quotes" section of your shopping cart. This quote is saved in the system for you to access any time. Clicking on the "View Quote" button will allow you create an Adobe PDF file for you to save to your computer, print out, or email to someone else in your organization. The "Make this my Cart" button changes any existing quote you are viewing back to a cart (in order to modify the quote, add or remove items). Any existing quote can also be changed into an order.
  5. Order Now. Clicking on the "Order Now" button will cause the cart or quote that you are viewing to be turned into an order. You will then be asked to provide a credit card number, or a company PO number (if authorized to purchase this way). Clicking on the "Place Order" button instantly sends the order to us. We manually check every order and will email a confirmation to you the same, or next, business day.
  6. Order Status. Orders you have placed will appear in the "My Orders" section of the Shopping Cart. Any order you have placed, but has not been manually checked and confirmed will be in the "Pending Orders". Once checked and confirmed it will move to the "Orders in Process". When an order has been shipped (including any and all backorders) it will move to the "Completed Orders" section. All of these various orders can be viewed at any time, but cannot be cancelled or modified. For inquiries on any order email sales@oakwoodbroadcast.com, or call 1-800-665-0501. Please reference your quote number when contacting us.

Shipping of orders: All orders are shipped prepaid, with the shipping cost added to your invoice. If you prefer, you may provide us with the name and account number of your chosen courier, and your order will be shipped collect to you on that account.

Items lost or damaged in shipping must be claimed immediately!

Follow these steps to insure that you are covered in the event of a shipping problem:

  1. Count your boxes and be sure you are signing for the correct number of boxes as indicated on the waybill.
  2. Examine the shipment and note any damaged boxes on the waybill before signing for the shipment.
  3. Once you have received your shipment examine the contents as soon as possible. Most courier companies allow only ten days to make a claim for damages.

Credit Terms:

Apply for credit terms, and your own Oakwood account. Fill in our on-line Credit Application, or just print out our (PDF) application, fill it in, and fax it in to us.

PDF files: Many of the products shown also include PDF files. This Portable Document Format is made for easy printing or emailing of product information. If you are unable to access the PDF files on this site, download the Adobe Acrobat reader from http://www.adobe.com, and follow the included instructions.

Quoted Prices: All prices listed on this site (or quoted by Oakwood sales staff) are quoted in Canadian dollars, and include exchange rates and duties. GST and Manitoba Provincial taxes are extra where applicable. F.O.B. Mississauga, ON, shipping extra, unless otherwise stated.

Specifications and Illustrations: All specifications and illustrations on-line were taken from current manufacturers' brochures, spec sheets, and websites. This information may differ from actual products being supplied due to design or model changes by the manufacturer. Oakwood Broadcast has taken great care to insure accuracy, but can not be responsible for changes.

Stock Status: Although Oakwood carries inventory of many of the products presented here, we cannot guarantee the item you order will be in-stock. Many items are special order from the manufacturer. Back orders will be treated with the utmost urgency to meet your needs.

Service Policies: All warranties shall be those stated by the manufacturer unless otherwise specified on your quotation or bill of sale. Goods returned for warranty or non-warranty repair must be approved before return. Contact Oakwood Customer Service for an RA#.

Credit & Terms of Sale: Credit will be given to approved accounts after receipt of proper credit information as requested by our Credit Department. Allow 1-2 weeks for credit approval after our receipt of your Credit Application.

Payment by VISA, MASTERCARD, or AMERICAN EXPRESS is gladly accepted.

Terms on approved credit are net 30 days, or as otherwise specified on your invoice. Service charges of 2% per month, or 24% per annum are applicable to late or delinquent accounts.

Minimum order on approved account is $35.00.

Goods may be returned only on approval. A restocking charge of 15% may be applicable on goods returned. Special Order items are non-returnable.